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Disclaimer

Important legal disclaimers regarding the A1Queue platform and its services.

Last Updated: April 2026

1. SSL Certificate Disclaimer

1.1 Certificate Authority Relationship

All SSL/TLS certificates issued through the A1Queue platform are provided by third-party Certificate Authorities, primarily Let's Encrypt, which is operated by the Internet Security Research Group (ISRG). A1-Soft Company acts solely as an intermediary tool that automates the interaction between your server and the Certificate Authority. We have no control over the Certificate Authority's issuance decisions, revocation policies, operational status, or trust chain.

The trust, validity, browser compatibility, and recognition of any certificate issued through our platform is determined entirely by the issuing Certificate Authority and the certificate trust stores maintained by browser vendors, operating system vendors, and other relying parties. A1-Soft Company makes no representations regarding the acceptance or recognition of any certificate by any particular software, browser, device, or platform.

1.2 Certificate Accuracy and Validity

While we make every effort to ensure that the certificate management process functions correctly, we cannot guarantee the accuracy, validity, or completeness of any certificate or the information contained therein. Domain validation is performed by the Certificate Authority, not by A1-Soft Company. The responsibility for ensuring that domain ownership is accurately validated rests with the Certificate Authority and the domain owner.

1.3 Certificate Revocation

Certificate Authorities may revoke certificates at any time for various reasons, including but not limited to suspected key compromise, domain ownership disputes, policy violations, or changes to the CA's operational requirements. A1-Soft Company has no ability to prevent, reverse, or influence certificate revocation decisions made by the issuing Certificate Authority. If a certificate managed through our platform is revoked, we will make reasonable efforts to notify you, but we are not responsible for any consequences arising from such revocation.

1.4 Let's Encrypt Specific Disclaimers

Certificates issued by Let's Encrypt through our platform are subject to the following additional considerations:

• Let's Encrypt certificates are valid for ninety (90) days and must be renewed regularly.
• Let's Encrypt imposes rate limits on certificate issuance that may prevent you from obtaining new certificates in certain circumstances.
• Let's Encrypt issues Domain Validated (DV) certificates only. These certificates verify domain control but do not verify the identity, organization, or legal existence of the certificate holder.
• Let's Encrypt's service availability, rate limits, and policies may change at any time without notice to A1-Soft Company or its users.
• Certificate Transparency: All certificates issued by Let's Encrypt are logged in publicly accessible Certificate Transparency (CT) logs. This means that the domain names for which certificates are issued will be publicly visible.

2. No Guarantee Disclaimer

2.1 Service Availability

A1-Soft Company does not guarantee that the A1Queue platform will be available at all times or that it will operate without interruption, delay, or error. The Service may be subject to planned and unplanned downtime, including but not limited to:

• Scheduled maintenance windows for system updates and improvements.
• Unplanned outages caused by hardware failures, software bugs, or infrastructure issues.
• Service disruptions caused by third-party dependencies, including Certificate Authority outages, DNS provider issues, or hosting infrastructure failures.
• Network interruptions, distributed denial-of-service (DDoS) attacks, or other cyber threats.

2.2 Certificate Issuance and Renewal

We do not guarantee that any certificate request will be successfully fulfilled, or that any certificate renewal will complete before the existing certificate expires. Certificate issuance and renewal depend on numerous factors outside our control, including but not limited to:

• The availability and operational status of the Certificate Authority.
• Your server's accessibility for domain validation challenges (HTTP-01, DNS-01, TLS-ALPN-01).
• Accurate DNS configuration for your domain names.
• Firewall rules, reverse proxy configurations, and network policies that may block validation requests.
• Rate limits imposed by the Certificate Authority.
• The operational status of the desktop agent on your server.

2.3 Compatibility

We do not guarantee that the A1Queue platform or the desktop agent application will be compatible with every server configuration, operating system, web server software, firewall, reverse proxy, load balancer, CDN, or other infrastructure component. While we strive to support a wide range of environments, compatibility issues may arise. It is your responsibility to verify that the Service works correctly in your specific environment before relying on it for production use.

2.4 Data Accuracy

While we strive to display accurate information in the certificate management dashboard, including certificate statuses, expiration dates, and server configurations, we do not guarantee the accuracy, completeness, or timeliness of this information. You should independently verify critical certificate and server information, especially before making decisions that could affect the security or availability of your websites and applications.

3. Limitation of Liability

3.1 Exclusion of Damages

To the maximum extent permitted by applicable law, A1-Soft Company shall not be liable for any of the following, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), and even if A1-Soft Company has been advised of the possibility of such damages:

• Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages of any kind.
• Lost Profits: Loss of profits, revenue, business, anticipated savings, or business opportunities.
• Data Loss: Loss of data, corruption of data, or costs associated with data recovery.
• Reputation Damage: Damage to reputation, goodwill, or brand value.
• Downtime Costs: Costs associated with website or application downtime, including lost sales, customer dissatisfaction, or search engine ranking impacts.
• Security Incident Costs: Costs arising from security incidents, including forensic investigations, breach notifications, credit monitoring, legal fees, or regulatory fines.
• Third-Party Claims: Any claims made against you by third parties arising from or related to your use of the Service.
• Alternative Services: The cost of procuring substitute or replacement services.

3.2 Applicability

The limitations of liability set forth in this section shall apply to the fullest extent permitted by law, regardless of whether A1-Soft Company has been informed of the possibility of such damages, and regardless of whether any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

4. Indemnification

4.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless A1-Soft Company, its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

• Your use of or access to the A1Queue service.
• Your violation of these Terms of Service, the Privacy Policy, or this Disclaimer.
• Your violation of any applicable law, regulation, or third-party rights.
• Any misrepresentation regarding domain ownership or authorization to manage certificates for any domain.
• Any negligent or wrongful act or omission by you in connection with the Service.
• The installation, configuration, or management of SSL/TLS certificates on your servers.
• Any security breach, data loss, or other incident arising from your server configurations, expired certificates, or improper use of the Service.
• Any claim by a third party related to websites or applications secured (or inadequately secured) by certificates managed through the Service.

4.2 Indemnification Process

A1-Soft Company will promptly notify you of any claim subject to indemnification and will provide you with reasonable cooperation in the defense of such claim. A1-Soft Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with A1-Soft Company in asserting any available defenses.

5. Technical Disclaimer

5.1 Server Configuration Responsibility

You are solely responsible for the proper configuration, maintenance, and security of your web servers, operating systems, firewalls, DNS settings, and all other infrastructure components. A1-Soft Company is not responsible for any issues arising from:

• Incorrect IIS binding configurations, including mismatched host names, ports, or IP address assignments.
• Apache, Nginx, or other web server misconfigurations that prevent certificate installation or proper HTTPS operation.
• Firewall rules that block ACME challenge validation requests (HTTP on port 80 or HTTPS on port 443).
• DNS misconfigurations, including incorrect A/AAAA records, missing CAA records, or slow DNS propagation.
• Reverse proxy, load balancer, or CDN configurations that interfere with certificate validation or SSL/TLS termination.
• Operating system or web server software that is outdated, unsupported, or has known security vulnerabilities.
• Incorrect file permissions that prevent the desktop agent from reading, writing, or installing certificate files.
• Conflicts with other certificate management tools or automated processes running on the same server.

5.2 Desktop Agent Disclaimer

The desktop agent application is provided for installation on your servers to facilitate automated certificate operations. By installing the desktop agent, you acknowledge that:

• The agent requires certain system permissions to function correctly, including the ability to modify web server configurations and manage certificate files.
• The agent communicates with A1-Soft Company's servers over the internet to receive instructions and report status. You are responsible for ensuring that this communication is permitted by your network and firewall policies.
• A1-Soft Company is not responsible for any unintended effects of the agent on your server, including but not limited to performance impacts, configuration conflicts, or service disruptions.
• You should test the agent in a non-production environment before deploying it to production servers.
• The agent may require updates from time to time. Running an outdated version of the agent may result in reduced functionality or compatibility issues.

5.3 Encryption and Security Standards

While SSL/TLS certificates provide encryption for data in transit, they do not guarantee the overall security of your website or application. SSL/TLS is only one component of a comprehensive security strategy. A1-Soft Company is not responsible for security vulnerabilities or breaches that result from inadequate security practices beyond certificate management, including but not limited to weak application code, SQL injection, cross-site scripting, insufficient access controls, or unpatched software.

6. Force Majeure

A1-Soft Company shall not be held liable or deemed in breach of these Terms for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by or results from events or circumstances beyond A1-Soft Company's reasonable control ("Force Majeure Events"), including but not limited to:

• Natural disasters, including earthquakes, floods, hurricanes, tsunamis, volcanic eruptions, or wildfires.
• Acts of war, armed conflict, terrorism, civil unrest, insurrection, or sabotage.
• Epidemics, pandemics, quarantines, or public health emergencies.
• Government actions, laws, regulations, embargoes, sanctions, or travel restrictions.
• Power outages, electrical grid failures, or telecommunications infrastructure failures.
• Internet outages, backbone network failures, or widespread DNS failures.
• Distributed denial-of-service (DDoS) attacks, cyberattacks, or other malicious activities targeting our infrastructure or third-party services we depend upon.
• Failures, outages, or policy changes by third-party service providers, including Let's Encrypt, hosting providers, DNS providers, or payment processors.
• Labor disputes, strikes, or labor shortages.
• Supply chain disruptions affecting hardware, software, or infrastructure components.

In the event of a Force Majeure Event, A1-Soft Company's obligations under these Terms shall be suspended for the duration of the event, and the time for performance shall be extended by a period equal to the duration of the event. We will make reasonable efforts to mitigate the impact of the Force Majeure Event and resume normal operations as soon as practicable.

7. Security Disclaimer

7.1 No Absolute Security Guarantee

While A1-Soft Company implements commercially reasonable security measures to protect the A1Queue platform and your data, no system is completely immune to security threats. We cannot and do not guarantee that:

• The Service will be free from security vulnerabilities, bugs, or exploits.
• Your data stored on or transmitted through the Service will be immune from unauthorized access, interception, or disclosure.
• Certificates managed through the Service will prevent all security threats, including man-in-the-middle attacks, certificate spoofing, or protocol vulnerabilities.
• The desktop agent will not be targeted by malware, supply chain attacks, or other threats.

7.2 Shared Security Responsibility

Security is a shared responsibility between A1-Soft Company and you as the user. We are responsible for securing the A1Queue platform and infrastructure. You are responsible for:

• Maintaining the security of your account credentials and API keys.
• Ensuring your servers and infrastructure are properly secured and patched.
• Monitoring your certificates for anomalies and responding to security alerts promptly.
• Implementing comprehensive security measures beyond SSL/TLS, including firewalls, intrusion detection, secure coding practices, and regular security audits.
• Properly securing and backing up private keys generated for your certificates.
• Promptly revoking and replacing certificates if you suspect key compromise.

7.3 Vulnerability Disclosure

If you discover a security vulnerability in the A1Queue platform, we encourage you to report it responsibly to support@queue.a1-soft.com. We will investigate all reported vulnerabilities and take appropriate corrective action. We ask that you do not publicly disclose the vulnerability until we have had a reasonable opportunity to address it.

8. Third-Party Disclaimer

8.1 Third-Party Services

The A1Queue platform integrates with and depends upon various third-party services and products. A1-Soft Company is not responsible for and disclaims all liability related to:

• Let's Encrypt: The availability, performance, policies, rate limits, or operational decisions of Let's Encrypt or the Internet Security Research Group.
• Lemon Squeezy: Payment processing, billing disputes, transaction failures, or data handling by Lemon Squeezy.
• DNS Providers: DNS propagation delays, misconfigurations, or outages at your DNS provider that affect domain validation.
• Hosting Providers: Server availability, performance, or configuration issues at your hosting provider.
• Browser and OS Vendors: Changes to certificate trust stores, browser security policies, or operating system root CA lists that may affect certificate recognition.
• CDN Providers: Caching behavior, SSL/TLS termination policies, or configuration requirements of content delivery networks.

8.2 Third-Party Links and Content

The Service may contain links to third-party websites, resources, or documentation. These links are provided for convenience only and do not imply endorsement, approval, or responsibility by A1-Soft Company for the content, accuracy, or practices of such third-party resources. You access and use third-party resources at your own risk and subject to the terms and conditions of those third parties.

8.3 Third-Party Software

The A1Queue platform and desktop agent may incorporate or depend upon third-party software libraries, frameworks, and components. While we make reasonable efforts to use reputable and well-maintained third-party components, we do not guarantee that such components are free from bugs, vulnerabilities, or defects. Any issues arising from third-party software components are subject to the disclaimers and limitations set forth in these Terms.

9. Acknowledgment

10. Contact Information

If you have any questions or concerns about the disclaimers on this page, please contact us: